Egame99 takes the protection of every player's personal data seriously. This document transparently explains how we collect, use, store, and safeguard your information as a player on the egame99 platform in Malaysia.
Six core data protection principles that egame99 applies to safeguard the personal information of every Malaysian player
All data transmitted between your device and egame99's servers is protected with 256-bit SSL encryption — the same security technology used by leading financial institutions in Malaysia.
Egame99 has never sold, rented or transferred players' personal data to any third party for commercial purposes, and we never will, without your explicit consent.
Egame99 players have the right to access, correct, download or request deletion of their personal data at any time via account settings or by contacting our support team.
Egame99's Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all legal obligations relating to the processing of Malaysian citizens' personal data.
Egame99 player data is stored in a secure server environment, regularly audited by independent cybersecurity experts. Access to data is strictly limited to authorised personnel only.
You have full control over marketing communications from egame99. Unsubscribe from promotional emails or SMS notifications at any time through your account settings, hassle-free.
This Privacy Policy ("Policy") explains how egame99 ("we", "platform", "egame99") collects, uses, discloses and protects your personal data when you use the egame99 website, mobile app or any of its services. By using the egame99 platform, you agree to the privacy practices described in this Policy. This Policy should be read together with egame99 Terms & Conditions.
The foundation of our commitment to data protection
Egame99 understands that your trust is the most valuable asset we hold. When you register and play on the egame99 platform, you are entrusting us with your personal information. We do not take this responsibility lightly.
The egame99 Privacy Policy is carefully crafted to ensure our compliance with Personal Data Protection Act 2010 (PDPA) Malaysia as well as global data protection industry best practices. Every data-related decision we make is guided by the following principles:
Types of information collected during your use of the egame99 platform
Egame99 collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we collect:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification number (MyKad) | Registration form, KYC verification |
| Contact Data | Malaysian phone number, email address | Account registration |
| Financial Data | Bank account name, account number (partial), transaction records | Deposits & withdrawals via FPX, DuitNow, Touch 'n Go |
| Technical Data | IP address, browser type, device, approximate location | Automatically during use |
| Gaming Data | Betting history, slots gameplay, football betting, e-sports | Platform Activity |
| Communication Data | Customer support records, live chat, email | Interactions with the egame99 team |
Egame99 does not collect sensitive data such as health information, political affiliations or biometric data unless required by law for specific identity verification purposes.
How egame99 uses your data
Egame99 uses your personal data solely for legitimate purposes directly related to the provision of our platform services. The main purposes are as follows:
Egame99 will not use your data for any other purpose without obtaining your consent first.
When and with whom egame99 shares your information
Egame99 does not sell players' personal data to any third party. However, in certain circumstances, egame99 may need to share your data with the following parties:
The technologies and procedures we use to protect your data
Egame99 continuously invests in data security infrastructure to ensure every player's personal information is protected at all times. Key security measures we have in place include:
While egame99 takes all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. In the unlikely event of a data breach that affects your rights, egame99 will notify you in accordance with the breach notification procedures set out under Malaysia's PDPA.
How egame99 uses cookies to enhance your experience
Egame99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies we use include:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the egame99 platform and your overall gaming experience.
Your data protection rights under Malaysia's PDPA
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and egame99's Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete data in your egame99 account.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may request that egame99 restrict the processing of your data in certain circumstances permitted by law.
You have the right to receive your personal data in a machine-readable format for transfer to another party.
You may withdraw your marketing consent at any time without affecting your egame99 account or services.
To exercise any of the above rights, please submit your request to privacy@egame99.net or reach the egame99 support team via live chat. egame99 will process your request within 14 working days.
How long egame99 retains your personal data
Egame99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required under Malaysian law.
Once the retention period expires, egame99 will delete or anonymise your personal data in a secure and irreversible manner.
Egame99's commitment to the safety of young users
The egame99 platform is for individuals aged 18 and above only. egame99 does not knowingly collect or process the personal data of children or minors under the age of 18.
If we determine that personal data of a child has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to:
If you believe your child or a minor has registered or is using the egame99 platform, please contact us immediately at support@egame99.net so we can take the appropriate action promptly.
How we notify you of policy updates
Egame99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform service improvements.
When there are significant changes to this Policy, egame99 will:
Continued use of the egame99 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your personal data.
How to contact us for any privacy-related enquiries
If you have any questions, concerns or complaints regarding this Privacy Policy or how egame99 handles your personal data, please contact us through the following channels:
Egame99 is committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. We will endeavour to respond to your enquiry within 5 business days and resolve any privacy issues within 14 working days.
If you are not satisfied with egame99's response, you have the right to lodge a formal complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory authority for data protection in Malaysia.
Egame99 protects every Malaysian player's privacy with the latest security technology. Register a free account today and enjoy over 500 games with the peace of mind you deserve.