Egame99 Terms & Conditions – A Complete Guide for Malaysian Players

By accessing or using the egame99 platform via the website, mobile app, or any official egame99 channel, you acknowledge that you have read and fully understood these Terms & Conditions.

Egame99 reserves the right to update, amend, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the egame99 platform following any amendments constitutes your acceptance of the updated terms.

These Terms are governed by applicable law, and you agree to comply with all relevant regulations and laws in Malaysia pertaining to the use of the egame99 platform.

To register and use the egame99 platform, you must meet the following eligibility requirements:

• Aged 18 years of age or older at the time of registration.
• Reside in or access the platform from a jurisdiction where online gaming is not explicitly prohibited by local law.
• Not listed on any valid self-exclusion register or gambling prohibition list.
• Not registering on behalf of another person or using another individual's personal information.
• Have full legal capacity to enter into this binding agreement.

Each individual is permitted to hold only one active egame99 account at any one time. Registering multiple accounts under the same individual is a serious breach of these Terms and may result in the termination of all associated accounts and forfeiture of any remaining balance.

During registration, you are required to provide accurate, truthful, and up-to-date information, including your full name, an active Malaysian phone number, and a valid email address. egame99 reserves the right to request identity verification documents at any time for compliance and security purposes.

You are fully responsible for all activity that takes place under your egame99 account. This includes:

• Keep your egame99 account password confidential and do not share it with anyone.
• Ensure that no unauthorised party has access to your egame99 account.
• Notify egame99 immediately if you suspect your account has been accessed without authorisation.
• Keeping all your account information up to date and accurate at all times.

Egame99 shall not be held liable for any losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

An egame99 account is for personal use only and may not be transferred, sold, rented, or used by any other party. Any attempt to transfer an account or account balance to a third party without egame99's written approval is strictly prohibited.

Egame99 accepts deposits via the following local Malaysian payment methods:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• FPX / Internet Banking: Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit is RM10 per transaction. No general maximum deposit limit is set, though specific limits may apply depending on the chosen payment method and the player's VIP tier.

All deposits must be made using a payment method registered in your own name. egame99 does not accept deposits from third-party accounts. Any deposit suspected to originate from a third party will be held pending investigation and may be returned to its source.

Egame99 does not charge any processing fees on deposits. However, third-party payment providers may impose their own charges, which are beyond egame99's control.

Egame99 players may submit a withdrawal request at any time, subject to the following conditions:

• Account has completed the full identity verification (KYC) process.
• No active bets or wagers pending settlement at the time the request is submitted.
• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals must be made to a bank account or e-wallet registered in the same player's name.
• Any active bonuses must meet the applicable wagering requirements before a withdrawal can be processed.

Egame99 processes withdrawals within 5 to 15 minutes for standard requests. However, withdrawals exceeding RM5,000 may require additional processing time of up to 24 hours for security and compliance purposes.

Egame99 reserves the right to request additional supporting documents for large withdrawals or in circumstances that raise reasonable concern. This is a standard protection procedure that safeguards your interests as a player.

Egame99 offers a variety of bonuses and promotions to registered players from time to time. All bonuses are subject to wagering requirements and specific conditions stated in their respective promotional terms.

General terms applicable to all egame99 bonuses:

• Each player is eligible to claim each bonus once only, unless otherwise stated.
• Bonuses cannot be directly converted to cash without first meeting the stipulated wagering requirements.
• Egame99 reserves the right to forfeit any bonus claimed fraudulently or in violation of the promotional terms.
• The welcome bonus is available for first deposits only and may not be combined with other promotions unless stated otherwise.
• All bonuses carry a stated validity period. Bonuses that expire will be cancelled automatically.

The egame99 VIP Rewards Programme offers six membership tiers: Bronze, Silver, Gold, Platinum, Diamond and Elite. VIP tier progression is based on cumulative wagering within a set period. egame99 reserves the right to modify the VIP programme structure at any time with reasonable notice.

All games offered by egame99 — including online slots, Live Casino, football betting, e-sports, and lottery — are operated in accordance with the rules and procedures set by licensed game providers authorised by egame99.

Players agree that:

• The outcome of all games is final and may not be disputed unless there is clear evidence of a technical error verified by egame99.
• In the event of a technical failure or system disruption during gameplay, egame99 will exercise reasonable discretion to resolve the situation fairly.
• The use of automated software, bots, or any third-party tools to assist or automate gameplay is strictly prohibited.
• Bets placed after the match result is known (late betting) will be automatically voided.

For Sports Betting markets such as Malaysia Super League football, EPL, badminton, or e-sports, the applicable odds are those confirmed by the egame99 system at the time the bet is accepted, not the odds at the time the bet was submitted by the player.

Egame99 players are strictly prohibited from engaging in any of the following:

• Registering more than one egame99 account using the same or different personal details.
• Using your egame99 account for money laundering or any other illicit financial activity.
• Bonus abuse through methods such as hedging, bonus arbitrage, or opening multiple accounts to claim bonuses repeatedly.
• Using software or tools that provide an unfair advantage over other players or against the platform.
• Attempting to hack, breach, or interfere with egame99's security systems.
• Spreading false or misleading information about egame99 to the public.
• Colluding with other players to manipulate game outcomes.

Violation of any of the above may result in immediate account suspension or termination, forfeiture of all balances and bonuses, and legal action where applicable.

Egame99 is committed to protecting the privacy and data security of all players. The collection, processing and storage of your personal data is governed by egame99 Privacy Policy which forms part of these Terms.

By using the egame99 platform, you agree that egame99 may:

• Collecting personal information you provide during registration and use of the platform.
• Using that data for identity verification, transaction processing, customer support, and service improvement.
• Share data with third-party service providers directly involved in the operation of the egame99 platform, subject to strict confidentiality agreements.
• Maintaining records of transactions and account activity for the period required under applicable Malaysian law.

Egame99 genuinely cares about the wellbeing of our players. We believe online gambling should remain a fun form of entertainment and should never become a source of financial stress or personal hardship.

Egame99 provides the following tools to help players manage their gaming activity:

• Deposit Limit: Set daily, weekly or monthly deposit limits via your account settings.
• Betting Limits: Set a maximum limit on the amount you can wager in a single session.
• Playing Break: Temporarily suspend your account for anywhere between 24 hours and 6 months.
• Self-Exclusion: Players who feel they have a gambling problem may apply for a permanent self-exclusion.

If you are concerned about your own gambling habits or those of someone close to you, please contact the egame99 support team or visit the Responsible Gaming us for guidance and support resources available in Malaysia.

Egame99 strictly prohibits the use of the platform by individuals under the age of 18. Any account suspected of belonging to a minor will be suspended immediately pending investigation.

To the extent permitted by applicable law, egame99 shall not be liable for:

• Any indirect, consequential, special or punitive losses arising from the use of the egame99 platform.
• Loss of data, service disruptions, or system failures caused by factors beyond egame99's control, including internet outages, natural disasters, or third-party cyberattacks.
• Acts or omissions by third-party service providers, including game providers, payment processors, or telecommunications providers.
• Losses arising from unauthorised access to your account as a result of your own negligence.

Egame99's total maximum liability to you under any circumstances shall not exceed the account balance you hold at the time the liability claim arises.

Egame99 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on the egame99 website.

Egame99 will endeavour to notify players of material changes via:

• In-platform notification upon login.
• Email to the address registered on your account.
• Announcements on the official egame99 website.

All official communications between egame99 and players will be conducted in Bahasa Melayu or English. In the event of any discrepancy between the two language versions, the Bahasa Melayu version shall prevail.

For any enquiries regarding these Terms & Conditions, please contact the egame99 support team via 24/7 live chat or email us at support@egame99.net.